Overview
TekWissen is a global workforce management provider that offers strategic talent solutions to our clients throughout India and world-wide. Our client is a company operating a marketplace for consumers, sellers, and content creators. It offers merchandise and content purchased for resale from vendors and those offered by thirdparty sellers.
Job Title: Support Engineer I
Location: Chennai
Duration: 3 Months
Job Type: Contract
Work Type: Onsite
Job Description
The Key Responsibilities:
- Provide basic technical support to the Client's Corporate employees worldwide.
- Research, resolve, and respond to inquiries received via web chat, telephone calls,email, ticketing system, all in a timely manner, in accordance with organizational standards.
- Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following upto ensure the problem has been resolved.
- Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
- Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
- Follow all standard operating procedures (SOP) through the effective use of knowledge management.
- Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
- Assist with activities to triage and escalate any system or network outage to reduce downtime.
- Assist with remote assistance in Teleconferencing systems and AV presentation equipment.
- Adherence to shift schedules and timeliness are key requirements
- Willingness to work flexible shifts and scheduling, weekends, and holidays
Leadership Principles
- Ownership, Bias for action, and Deliver Results.
Mandatory Requirements
- 2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting
- Experience in Windows, Mac OS environments, AV
- Strong verbal skills proven ability to communicate with technical and non-technical staff
Desired Dkills
- Microsoft MCSE, MCITP Systems Administrator (Active Directory)
TekWissen Group is an equal opportunity employer supporting workforce diversity. 
