Support Engineer Electron JS | Angular | Java

Key Responsibilities:

• Application Support:
• Provide L2/L2.5 support for software solutions built using Electron JS, Angular, and Java.
• Troubleshoot production issues, conduct root cause analysis, and implement short-term and long-term resolutions.
• Performance Monitoring:
• Monitor application performance and logs, ensuring any incidents are addressed within defined SLAs.
• Collaboration:
• Collaborate with development, QA, and DevOps teams to resolve complex technical problems.
• Support Documentation:
• Develop support documentation, including FAQs and knowledge base articles for internal teams and users.
• Client Interaction:
• Interface with clients or internal users to understand and clarify issue reports and provide updates on resolutions.
• On-Call and After-Hours Support:
• Participate in on-call rotation or provide after-hours support as needed.
• Required Qualifications:
• Proficient in Electron JS, Angular, and Java.
• Experience in providing L2/L2.5 support for web and desktop applications.
• Strong troubleshooting skills and the ability to conduct root cause analysis.
• Familiarity with application performance monitoring and incident management.
• Ability to collaborate effectively with development, QA, and DevOps teams.

Preferred Skills:

• Experience with client communication and providing customer service-oriented support.
• Familiarity with support documentation tools and best practices.
• Ability to work independently and manage support tasks within defined SLAs.