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Job Description
Hi,
We are hiring for one of our client based in Mumbai.
Job Titles: Junior Support Engineer
Experience : Freshers
Salary Bracket : Upto 2 LPA
Location : Kandivali west Mumbai
Key Responsibilities:-
Technical Support: Provide first-level support to resolve customer issues
via email, chat, remote access and phone.
* Issue Diagnosis: Troubleshoot and diagnose software issues and check
environmental issues which is causing smooth functioning of application.
* Documentation: Record, track, and document support requests and
resolutions using the tracking sheet system.
* Escalation: Escalate unresolved issues to senior engineers or relevant
teams.
* Knowledge Sharing: Assist in creating and maintaining technical
documentation and FAQs.
* Training: Support internal staff with basic training and application usage
guidance.
Qualifications and Skills -
* Education: Bachelor's degree / MSC BSC in Computers / Information
Technology.
Technical Knowledge:-
* Basic understanding of operating systems (Windows, Linux, macOS).
* Familiarity with networking concepts (TCP/IP, DNS, VPN).
* Knowledge of SQL / Sqlite Database.
* Knowledge of PLC / Controller / SCADA etc will be an added advantage.
* Knowledge of .net will be an added advantage.
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