Support Engineer

What you will do:

• Lead investigations and drive the resolution of customer issues throughout the CS portfolio.
• Actively participate in on-site activities, particularly when remote access is insufficient.
• Contribute to the resolution of emergencies through fault isolation and restoration of customer networks and solutions.
• Support problem management in identifying and categorizing significant operational or business impacting problems.
• Handle administrative, operational, and technical issues relating to the customers contracts and installed base.
• Participate in Security Reviews as the primary contact for customers and subject matter expert in security matters.

The skills you bring:

• Candidate must have in CCXX knowledge (CCRC, CCSM, CCDM, UDM, Deployment and Troubleshooting)
• Knowledge in Mobile Core
• Hands on experience in Cloud and Open Stack - CEE and CCD preferable
• Working experience in Call Flow, Solution knowledge of CCXX, interworking 5GC
• Must have worked on Automation and python scripting
• Candidate should be open to travel occasionally outside India to Australia
• Candidate must be open for Roster work
• Customer Problem Management.
• Negotiation.
• Knowledge Transfer and Reuse.
• Knowledge Sharing and Collaboration Skills.
• Release and change management.
• Coaching and Mentoring.
• Change and Improvement Management.
• Preemptive support competence.
• CS Portfolio competence.
• Data Analysis.
• Customer Success.
• Machine Learning.
• Customer Relationship Building.
• CSR Handling Process.
• Trade Compliance.