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Support Engineer

4-5 Years
Quick Apply
  • Posted a month ago
  • Over 100 applicants have applied

Job Description

  • Diagnose and resolve technical issues reported by Salesforce customers across various modules like Sales, Service Cloud.
  • Analyze error logs, data discrepancies, and system configurations to identify root causes.
  • Provide timely and accurate solutions to customer inquiries via phone, email, and online ticketing systems.
  • Explain complex technical concepts in a clear and understandable manner to users with varying levels of technical expertise.
  • Help and solve high priority issue (P1, P2, MI etc.) and ensure timely communication to stakeholders.
  • Build strong relationships with customers by actively listening to their needs and concerns.
  • Manage customer expectations and effectively communicate progress on support cases.
  • Escalate complex issues to relevant teams when necessary and ensure timely resolution.
  • Other duties as assigned.

Qualifications

  • Working experience in Salesforce Sales/Service/Marketing Cloud; Salesforce certifications will be added advantage.
  • Working knowledge in Salesforce coding language - Alex, Visual Force, Lightning, and salesforce configuration
  • Experience in ITSM process management (Incident / Service Request / Change / Problem management etc.)
  • Experience in stakeholder management.

PREFERRED QUALIFICATIONS

  • Overall, 4-5 years of IT experience and experience in working Salesforce application and platform support.

KEY BEHAVIORS

  • Solves technical issues of Salesforce customers independently as team member
  • Develop and deliver multimode communications that convey a clear understanding of the unique needs of different audiences.

About Company

Job ID: 110210005

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