Application Packaging, Configuration management, Version Control Systems, Problem-solving skills, Software deployment tools, Scripting languages related to application packaging, Operating system environments

Application Support, Debugging, discounting, root-cause analysis, CPQ configuration, Troubleshooting, quote generation, Production Support, product configuration, CPQ processes, Problem-solving, Salesforce, Pricing

circuit breakers , protective relays , It Networking, Hmi, SCADA or equivalent systems, Digital power metering systems, Computer systems, MS Server operating system installation and configuration, Energy meters, SQL database querying and programming, Electrical system engineering, Power monitoring systems, Configuration tools

Rest Api, Jira, Okta, Microsoft 365, Confluence, Slack, Splunk, SaaS platforms, AI-powered support platforms, Salesforce, AI tools, email security fundamentals, Crowdstrike, internal chatbots, Google Workspace, Cortex SOAR, cloud ecosystems, zendesk, GPT-based assistants, Zoom

Servicenow, MySQL, Postgres, Rest Apis, JIRA, Basic Sql, Salesforce, webhooks, Incident management process, ITSM tools