A.I. Assistance, Change management, Performance Monitoring, Cerner solutions, Issue investigation, Automation tooling, Problem resolution, product certification, Troubleshooting, Technical support

Servicenow, JIRA, Sql, MySQL, Postgres, Rest Apis, Saas, Salesforce, Root Cause Analysis, Technical support, Cloud-based platforms, ITSM tools, Webhooks

milestone , access control systems , Physical Security Information Management (PSIM), Video Surveillance Systems (VMS), Patch Management, Configuration Management, Networking Concepts, Monitoring and Event Management, Incident and Escalation Management, DMP, LenelS2, Vendor OEM Coordination, Technical Documentation and Reporting, IP-Based Security Solutions, System integration between security platforms and enterprise systems

Cli, Java, Apis, Node.js, Sql, React, Xml, Python, Salesforce, DevOps methodologies, branching strategy, error logs, SaaS environments, Copado, Integrated Technologies, Customer Support, hosted version control

Technical Support Engineer, technical support, O365 troubleshooting, Voice Process, issue resolution, Product Knowledge, escalation handling

ServiceNow IT Service Management (ITSM), Itil Framework, Problem Management, Incident Management, Change management, Release management, Service request fulfilment, Root Cause Analysis, Generative AI, Prompt engineering, AI evaluation frameworks, Responsible AI use, Process and technical documentation, Scalable solutions, Agentic AI