Key Skills: Technical Support, L2/L3 Support Leadership, Application Support, Subject Matter Expert, Production line Troubleshooting, L2 Troubleshooting
Roles and Responsibilities:
- Provide L2/L3 technical support for applications, ensuring timely resolution of issues.
- Lead and mentor junior support staff, fostering a collaborative team environment.
- Act as a Subject Matter Expert for critical applications, guiding troubleshooting efforts.
- Collaborate with production teams to identify and resolve production line issues.
- Document support processes and maintain knowledge base for future reference.
Skills Required:
- Strong experience in Application Support and Technical Support
- Proven L2/L3 support leadership capabilities
- Familiarity with production line troubleshooting and L2 issue resolution (nice-to-have)
- Ability to act as an SME and provide guidance to teams
- Excellent problem-solving, documentation, and collaboration skills
Education:Relevant technical degree or equivalent experience
