About Groupe SII
At Groupe SII, we believe technology should serve people — not the other way around. As a leading international IT and engineering services company, we're proud to collaborate with some of the most innovative companies across industries. With over 14,000 professionals in 20+ countries, we foster a culture that encourages creativity, agility, and shared success.
Join us and be part of an organization where your ideas matter, your growth is prioritized, and your expertise drives real-world impact.
Direct Responsibilities
Release Management
- Adhere to deployment procedures define by Change Management Board and Team's guideline
- Ensure Deployment package adhere to packaging standards
- Reviewed and validate deployment packages rollback procedures
- Ensure only the requested deployment packages are deployed.
- Post deployment support - issues are escalated and communicated to stake holders. Review and troubleshoot deployment issues with Developers/ Analysts if required.
Environment Management
- Provide technical leadership and consultation for projects
- Accurate and timely reporting on progress status
- Contribute to the delivery of projects and change to budget and schedule, and to agreed criteria for success
- Meet the requirements of ISAE3402 and other audits, by ensuring compliance with the project methodology and with policies
- Ensure adherence to group policies and best practice with regards to IT Development, Security, Change and Quality across Development, Test, Production and BCP environments.
- Ensure proper segregation between non-prod and production environments
- Ensure the IT operational aspects are part of any solution
- Ensure software components that are developed, satisfy key architecture principles (eg reliability, robustness, scalability, modularity etc), and are in line with industry best-practices (where possible).
- Pro-active management of risks, issues and scope change
Interpersonal Skill
- Working to instill ownership, shared decision-making and seeks to improve quality, service and productivity
- Effective teamwork through collaboration, enabling the sharing of skills, experience and ideas
- Developing strong belief in Client Focus
- Ensure that all mandatory training (e.g. Financial / Compliance / Security) is completed on time.
Contributing Responsibilities
- Be a Good Team player and ensure to work along with the team and contribute to overall success of the Team.
- Guide and help the junior resources with the Technical Knowledge.
- Ensure all the BusinessStake holder queries are addressed with proper clarity .
Technical & Behavioral Competencies
Technical Competencies
Required:
- 5+ year experience in a support role.
- Experience in a technology change management capacity, preferably in the Financial services industry
- 3+ year experience with Microsoft products such as
- SQL Administrations - Install and manage multiple SQL Server instances in a clustered environment, SQL replication, SQL Reporting and Analysis Services (ability to read and write TSQL )
- IIS administration
- Windows server administration
- Windows work station administration
- Microsoft Office Products
- Managing MSMQ
Experience in organisations using some/ most of the following:
- Microsoft Sql Server (DBA & Scripting)
- .Net
- BizTalk
- Active Directory services
- DNS
- Windows clustering administration
- Web services
- VMWare
- IBM MQ
- CyberArk
- SharePoint
- Scripting languages - Powershell, command shell
- Terminal Server/ Citrix or AppV Administration
- DevOps /Agile / Continuous Integration /TFS
- Service Now
- Financial (vendor) applications such as
- Hiport
- pControl
Behavioural Competencies
- Planning & Execution - Establishes courses of action for self and others to ensure work is completed efficiently. Effectively manages own time and resources to meet deadlines and quality standards.
- Strategic decision making - Identifies and understands issues, problems and opportunities. Takes action that is consistent with the strategic direction of the organization. Recognises the short- and long-term consequences of decisions on the organisation's strategic direction.
- Commercial Focus - Demonstrates awareness of the wider business market and the need to drive actions that lead to profitability. Understands how their contribution to business objectives can impact on profitability.
- Financial decision making - Undertakes actions requiring the analysis of financial information. Develops alternative courses of action that are based on logical assumptions and factual information, and that take resources into consideration.
- Client Focus - Complete commitment to provide professional, intelligent and timely responses to our clients needs and to changes in the market
- Negotiation – Uses professional, commercially focused negotiation strategies that gain all parties support and acceptance and lead to a positive outcome for the organisation.
- Team Orientation - Works with the team and the broader organisation towards shared goals and treats all colleagues and clients as partners
- Impact & influence - Creates a positive and professional impact on others. Uses effective strategies to win others over. Exhibits persuasive representation of team and business objectives.
- Resilience - Continues to work effectively and pursue goals when faced with obstacles, periods of change and uncertainty, or resistance from others. Maintains effectiveness in uncertain or ambiguous situations.
Specific Qualifications:
Experience
o Technical support experience in Production or testing environment
o Experience working with multiple teams across several IT platforms
o Experience working with teams across several locations / time-zones including offshore
o Excellent problem solving skills
o Attention to detail
o Basic understanding of ITIL and change management methodology
o Ability to assess deployment/ change risks
o Experience in custody or back-office administration for the funds management industry
o Excellent verbal and written communication skills
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
- Sql DBA
- IIS Admin
- Windows Administration
- Middleware
- Cloud Infra knowledge (preferred)
Behavioral Skills:
- Ability to collaborate / Teamwork
- Attention to detail / rigor
- Ability to deliver / Results driven
- Creativity & Innovation / Problem solving
Education Level: Bachelor Degree or equivalent
