Sr. Support Analyst (Firewall)

Technical & Behavioral Competencies

Mandatory:

• At least 5 years in a Firewall environment is mandatory

• Firewall rules implementation

• Firewall policy optimization

• Incident resolution experience

• Palo Alto or Fortinet experience

• Experience with Service Now (IT Service Management module)

• MS Excel (Automatic reporting: VBA, Python)

Specific Qualifications:

• Proven experience in Firewall, IPS/IDS, Cloud micro-segmentation

• Ability to follow existing projects, incident and change management processes

• Ability to translate technical issues into non-technical explanations

• Good understanding of risk awareness

• Consciousness about the continuity of services

• Ability to work in an Agile environment

• Ability to learn fast and adopt new technologies / tools

• Quick self-starter and autonomous

• You have a good team spirit and share your knowledge and experience with other members

of the team

• Client-oriented

• Self-motivated, perseverant and open to gradually undertake additional responsibility

• Committed, proactive and result oriented

• Good analytical and synthesis skills, with high attention to detail

• Very good communication skills

• Able to work in a dynamic and multi-cultural environment

• You are flexible to make extra effort in peak periods and open to provide support outside of Business hours (On calls)

Referential (Required knowledge, skills and abilities)

Transversal Skills:

• Ability to develop and adapt to a process

• Ability to understand, explain and support change

• Ability to anticipate business and strategic evolution

• Client focused

• Analytical ability

• Ability to manage a project

Behavioral Skills:

• Communication skills

• Ability to collaborate/Teamwork, but also work autonomously

• Organizational Skills

• Client oriented

Education Level: Bachelor's degree or equivalent