- Administer user access for applications
- Provide Production support and/or resolve incidents outside of business hours, including overnight and on weekends
- Join the 24/7 on call rotating roster.
- ITIL management, as per defined incident, problem and change management processes
- Manage incident/problem records through to completion.
- Manage and report on incident/problem reduction and hygiene.
- Gatekeeper for production (Protect the service).
- Perform 1st Level after hours support of the service on a rotating roster.
- Monitor application health status and further develop monitoring capabilities
- Produce documentation and reports
- Produce awareness change records for vendor, 3rd parties and technology partner deployments
- Coordinate with vendors and/or directly resolve incidents and problems
- Develop, test, and deploy fit-for-purpose software solutions. This includes enhancements, incident fixes, and on-going maintenance of systems.
- Maintain and expand the team s wiki site and knowledge base
- Manage and renew security certificates
- Liaise with vendors, business, and operational stakeholders
- Operate in an agile environment, creating and maintaining user stories
- Proactively identify, register and where possible mitigate risks relating to production systems or processes following the NAB risk management process.
- Ensure that all changes, internal and external, affecting acquiring do not lessen the availability, integrity, confidentiality, and supportability of our service.
Your Skills and Experience
- Mainframe experience including COBOL, JCL, DB2, and SQL
- Experience in creating a variety of documentation
- Experience in analysis, development, testing, deployment, and support
- Excellent analytical and problem-solving skills
- Strong time management skills, written and verbal communication
- It s preferable to have domain experience in transaction acquiring, issuing, and/or payments
- It s preferable to have an understanding of IT support processes (ITIL), including incidents/problems and change
- It s preferable to have experience with Connex but not essential
