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Responsibilities:
• Work with Tableau to create dashboards and reports for operational reporting
• Analyze support KPIs to identify trends, anomalies, and improvement opportunities
• Collaborate with cross-functional teams to interpret data and provide actionable insights
• Extract and interpret ticketing data using Zendesk
• Support weekly and monthly reporting cycles and handle ad-hoc analysis requests
• Ensure data accuracy, consistency, and timely delivery of reports
• Provide insights to improve operational efficiency and customer support processes
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Job ID: 131468813
