Configure laptops, desktops, and required IT peripherals for new employees, ensuring compliance with organizational standards.
Install, upgrade, and maintain software, productivity tools, and licensed applications across multiple teams.
Manage Active Directory (AD) tasks including creating/modifying user accounts, resetting passwords, assigning security groups, and ensuring access governance.
Handle user onboarding and offboarding including system setup, permissions, email creation, and access removal.
Monitor and maintain IT assets, hardware inventory, and device lifecycle management.
Ensure endpoint security by installing patches, antivirus updates, and following IT security protocols.
Collaborate with cross-functional teams to support IT needs for operations, HR, finance, and management.
Manage ticketing through an IT helpdesk system and ensure timely resolution of issues and SLAs.
Provide remote technical support for distributed and hybrid teams.
Assist in implementing IT policies, SOPs, compliance standards, and best practices.
Spotlight
WFH setup, Joining goodies, Recreational activities, Maternity leaves, Paternity leaves, Annual leaves, Rewards & recognition, Course reimbursements, Health & insurance, Health insurance, Life insurance, Mental health wellbeing
