Support Administrator

Key Responsibilities

End-User Support

• Provide technical support to end-users remotely on a daily basis.
• Manage user accounts, modify attributes, and adjust security settings.

Security & Data Administration

• Maintain site security and adhere to customer-defined workflows and SOPs.
• Ensure data integrity and support continuous improvement initiatives.

Training & Demonstrations

• Conduct software and procedural training for users.
• Support customer sponsors in system adoption within their organizations.

Reporting & Continuous Improvement

• Prepare reports, evaluations, and other documentation as required.
• Identify areas for workflow optimization and propose improvements.

Workflow & Site Configuration

• Make small workflow adjustments as needed to support business objectives.
• Collaborate with system admins, internal stakeholders, and ESKO colleagues.
• Use tools like Excel, Jira, Azure DevOps, Smartsheet to manage incoming requests and update processes.