Job Title : Team Lead SCM
Location: Mohali
Company Overview:
AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you're a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services
Role Summary
The Team Lead SCM is responsible for managing global depot operations, ensuring alignment between Warehouse Management Systems (WMS) and ServiceNow workflows, and maintaining high inventory accuracy and SLA compliance. The role acts as a central coordination layer across depot teams, service delivery, and global operations to ensure seamless execution of supply chain activities.
Key Responsibilities
- Own end-to-end lifecycle of depot-related tickets within ServiceNow (SNOW)
- Ensure accurate classification, routing, and timely closure of work orders
- Monitor ticket queues, backlog, and aging across regions and drive resolution
- Maintain alignment between WMS inventory and ServiceNow asset/work order records
- Investigate and resolve system discrepancies and inventory mismatches
- Coordinate global depot operations including dispatch, RMA returns, and stock transfers
- Track and enforce SLA adherence; publish dashboards and exception reports
- Act as first point of escalation for operational issues (delays, shortages, system gaps)
- Drive cycle count programs and inventory accuracy across depots
- Perform root cause analysis (RCA) for inventory variances and operational failures
- Generate reports on backlog, consumption trends, and inventory planning
- Support presales (RFP/RFI) with supply chain and depot capability inputs
Required Skills
Technical Skills:
- Strong knowledge of ServiceNow (mandatory)
- Understanding of Warehouse Management Systems (WMS)
- Data analysis and reporting (Excel, dashboards)
Functional Skills:
- Supply chain operations & depot management
- Inventory control and reconciliation
- SLA management and escalation handling
- Global logistics coordination
Tools / Systems / Technical Knowledge
- ServiceNow (SNOW) Ticket & workflow management
- Warehouse Management Systems (WMS)
- Inventory tracking tools / ERP systems
- Reporting tools (Excel, dashboards, MIS)
Decision-Making Authority
- Prioritize and manage ticket queues and operational workload
- Initiate corrective actions for SLA breaches
- Resolve inventory discrepancies and workflow gaps
- Escalate critical supply chain issues to leadership
Problem-Solving Complexity
- Moderate to High complexity
- Requires handling multi-region operations with system dependencies
- Involves resolving ambiguous issues across WMS, ServiceNow, and physical inventory
Stakeholder Management / Influence
- Internal: Depot Teams, Service Delivery Managers (SDMs), GFS/GSC Operations
- Cross-functional: Sales, Solutioning, IT Systems Teams
- Nature: Strong coordination role with global stakeholders
- Influence: Operational and cross-functional impact
