About Us
Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com .
Role Summary
The L1 Supply Chain Specialist is responsible for day‑to‑day execution and coordination of hardware order fulfillment, warehouse operations, courier interactions, and return (Sales Return & RMA) processes. The role acts as the first line of support for supply chain operations, ensuring timely processing, accurate system updates, and adherence to SLAs.
The Supply Chain Fulfillment & RMA team manages end‑to‑end hardware operations across order processing, warehousing, and logistics systems. The team ensures accurate and timely order execution by coordinating across Salesforce, SAP, warehouses, couriers, and distributors, handling high‑value and urgent shipments, resolving delivery and co-ordinating across the Distributor/Partner/End customer/Sales, Couriers/Freight forwarder to Deliver the replacement shipments to the customer (MEA, Europe, UK), managing defective units/sales returns and stock reconciliation, maintaining strong SLA compliance. Through proactive stakeholder coordination, process controls, and detailed tracking, the team minimizes operational risk while supporting audit, reporting, and customer commitments.
What You Will Do
- Manage end‑to‑end hardware order fulfillment by reconciling orders across SFDC, SAP, warehouse, and courier systems; prioritizing high‑value and urgent orders; tracking order status and delays; resolving stuck or failed orders; and following up on partially delivered shipments.
- Coordinate end‑to‑end courier and warehouse activities by arranging pickups and collections, organizing truck/van movements, generating AWBs and shipping labels, tracking all shipments, managing lost or damaged shipment claims, and maintaining error logs to ensure timely issue resolution.
- Manage end‑to‑end sales and stock return processes by initiating return requests, generating region‑specific return documentation, coordinating pickups with customers, distributors, couriers, and warehouses, creating ASN entries, supporting credit processing with Order Management teams, and executing Return‑to‑Own activities as required.
- Manage end‑to‑end RMA operations by reconciling orders across Sophtrac, warehouse, and courier systems; generating region‑specific dispatch documents and shipping labels; tracking RMA deliveries and collections; maintaining advance and in‑transit stock records; updating case statuses; reporting daily RMA metrics; and monitoring ageing and collection discrepancies.
- Manage stakeholder communication by handling email queries and fulfillment escalations, ensuring SLA adherence, complying with customer‑specific instructions, and maintaining accurate documentation to support audit and reporting requirements.
What You Will Bring
- 1+ years of work experience in Supply Chain
- Strong understanding of end‑to‑end order‑to‑delivery supply chain processes, with hands‑on experience in SAP, Salesforce, warehouse and courier portals, supported by excellent coordination and communication skills.
- Strong problem‑solving and escalation handling abilities, high accuracy in managing high‑volume operations, and proficiency in Excel‑based reporting and data tracking.
- Excellent written and verbal English communication skills.
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Ready to Join Us
At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.
What's Great About Sophos
- Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
- Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
- Employee-led diversity and inclusion networks that build community and provide education and advocacy
- Annual charity and fundraising initiatives and volunteer days for employees to support local communities
- Global employee sustainability initiatives to reduce our environmental footprint
- Global fitness and trivia competitions to keep our bodies and minds sharp
- Global wellbeing days for employees to relax and recharge
- Monthly wellbeing webinars and training to support employee health and wellbeing
Our Commitment To You
We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.
Data Protection
If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
