As a Supply Associate, you will onboard cleaning contractors on Livspace platform. You will build and manage relationship with contractors in the respective cities.
- Manage contractor partner bandwidth.
- Monitor SLAs and solve customer escalations by working with contractor.
- You will be in-charge of scheduling/rescheduling of site visits for inspection where required.
- You will finalize and document agreed service cost in consultation with service partners.
- Allocate Customer success managers and handover of service activities to the Order Execution team.
- Ensure delegated customers queries/concerns are addressed on time.
- Ensure completion of all service activities within committed timelines, budget and quality by regular followup checks with customers/partners.
- Decide on fixes/redoing a job & follow up with partners to execute the same.
- Approve partner payout post service completion.
Job Requirement
- Graduate/Post Graduate from any Institution.
- 1 to 2 years of vendor management experience in cleaning or interiors category
- Excellent communication and interpersonal skills.
- Multi-tasker with prior experience of working on CRM tools.
- Hands-on with Microsoft Office & Google Suite tools including Excel, Google Sheet etc.
- Knowledge of basic negotiation and operations skills
