Job Title:
Supervisor, Training
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role and key responsibilities:
- Creating, improving and maintaining content to achieve our business goals and reducing the learning curve. Responsible for any content re-engineering requirements through industry best practices.
- Create, develop and edit content for various training related activities
- Create eLearning and gamification courses to enhance existing content for better engagement & reduced learning curve of learners
- Manage New Hire training end to end.
- Bridge gaps in product, process, language, comprehension and cultural aspects of all LoBs
- Work closely with Ops and Quality team design action plans to plug areas of opportunity
- Responsible as per defined monthly/quarterly/yearly Training scorecards and PLA(Performance level agreement)
- Responsible for managing retention during training
- Manage/create process SOPs and training refreshers
- Manage training MIS for classes and other related training work
- Should be able to contribute to process improvements and innovation in the training function
- Shall be responsible for all risk management & compliance activities as applicable to this role
- Formulate timely reports and documentation to track progress
- Identify the training requirements to meet the quality standards
Key Skills and knowledge:
- Effective People Management skills to be able to drive teams across LOBs and/or Geographies
- Ability to drive initiatives to closure
- Ability to deal with all levels of employees and to provide leadership, direction and motivation to build high performing teams
- Analytical and Quantitative skills with excellent data handling / data interpretation skills
- Excellent oral and written Communication skills to manage client and leadership communication
- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc)
- Should understand Transition, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively
- High level of maturity to handle people including but not limited to client, stake holders, peers etc.
- Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
- Detail oriented, Strong organizational skills and Presentation skills
- Proficient in MS Office
- Flexible to work in 24X7 environment (night shifts and weekends basis scope)
- Total Experience of 4 8 Yrs. (Relevant Experience of 2 4 Yrs.)
- Experience in Content Moderation shall be an added advantage.
Educational qualification: Graduate in any discipline
Disclaimer:-
Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Bangalore - Millenium Towers - MT1
Language Requirements:
Time Type:
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
R1418339
