Job Description
TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers compensation insurance.
TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients business success with extraordinary HR.
Don't meet every single requirement Studies have shown that many potential applicants discourage themselves from applying to jobs unless they meet every single requirement. TriNet always strives to hire the most qualified candidate for a particular role, ensuring we deliver outstanding results for our small and medium-size customers. So, if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, nobody's perfect – and we encourage you to apply. You may just be the right candidate for this or other roles.
Job Summary
The Garnishment Supervisor oversees a team of Garnishment Analysts responsible for processing U.S. wage garnishment orders across multiple jurisdictions. This role ensures accuracy, compliance, timely processing, and SLA adherence while guiding analysts through complex cases, escalations, and regulatory requirements. The Supervisor provides coaching, performance management, quality reviews, and workflow governance to maintain high operational performance and audit readiness.
Key Responsibilities
- Lead and supervise a team of Garnishment Analysts managing multi‑state U.S. garnishment orders.
- Oversee daily work allocation, queue governance, SLA tracking, and case prioritization.
- Review complex garnishment orders, including child support, tax levies, creditor orders, and wage withholding disputes.
- Ensure accuracy of withholding calculations, deduction priorities, and compliance with CCPA and state regulations.
- Handle escalations from agencies, clients, and internal stakeholders; perform root‑cause analysis and approve corrections.
- Conduct quality audits on analyst work and provide coaching, feedback, and improvement plans.
- Partner with Payroll Tax, HRIS, Compliance, and Terminations teams to resolve jurisdiction‑specific issues.
- Ensure accurate documentation and audit‑ready records for all garnishment activities and correspondence.
- Monitor agency payments, refunds, reversals, and coordinate reconciliation activities.
- Develop analysts through training on SOPs, legal guidelines, system navigation, and process updates.
- Support quarter‑end/year‑end compliance, reporting, and audit reviews.
- Drive process improvements, SOP updates, and automation opportunities to enhance accuracy and efficiency.
- Conduct team huddles, performance reviews, 1:1s, and maintain engagement and retention.
- Ensure alignment with data privacy, security standards, and regulatory guidelines.
- Provide end-to-end customer support through multiple channels including Chat, Email, and Inbound/Outbound Calls, ensuring timely, accurate, and professional resolution of client and employee inquiries.
- Demonstrate flexibility to work in a 24/7 shift environment, including night shifts, weekends, and holidays, in alignment with business and client coverage requirements
Required Qualifications
- Bachelor's/Master's degree in Commerce, Finance, Business, HR, or related field.
- 5+ years of U.S. payroll garnishments experience, including multi‑state jurisdictions.
- 2+ years leading or supervising analysts in payroll, garnishments, or shared services.
- Strong knowledge of U.S. wage garnishment rules, CCPA limits, state regulations, and withholding priorities.
- Experience working with payroll platforms such as Workday, PeopleSoft, ADP, or SAP.
- Strong analytical and problem‑solving skills for handling complex calculation scenarios.
- Excellent written and verbal communication skills for agency and stakeholder interactions.
Qualifications
- Experience supervising teams in a PEO, shared services, or high‑volume payroll environment.
- Proficiency in payroll/HRIS systems such as People Soft, Workday, SAP, or similar platforms.
- Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP).
- Knowledge of garnishment payment reconciliation and agency portal navigation.
- Experience with automation tools, workflow engines, or process optimization.
Skills & Competencies
- Strong leadership and coaching skills with the ability to develop analysts.
- High attention to detail with disciplined documentation habits.
- Ability to manage escalations and make informed decisions under pressure.
- Proficiency with Excel (VLOOKUP, pivot tables, data validation).
- Strong organizational and time‑management skills in high‑volume environments.
- Commitment to compliance, confidentiality, and data integrity.
Work Environment
- Work in a clean, pleasant, and comfortable office work setting. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions.
- This position is 100% in office.
Travel Requirements
- 25% travel may be required
Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.
TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact [Confidential Information] to request such an accommodation
