Supervisor - OPD Pharmacy

Key Responsibilities:

1. Operational Supervision

• Oversee and coordinate all dispensing activities in the OPD pharmacy.
• Ensure accurate and timely dispensing of prescribed medications.
• Monitor prescription audits, billing, and patient counselling processes.
• Manage pharmacy scheduling, shift coverage, and workflow efficiency.

2. Inventory & Stock Management

• Supervise stock levels, reorder cycles, and prevent stockouts or overstocking.
• Ensure proper storage conditions (temperature/humidity) for sensitive medications.
• Conduct regular inventory checks and coordinate with central stores or vendors.

3. Regulatory & Quality Compliance

• Ensure compliance with Drug and Cosmetics Act, NABH, and internal pharmacy protocols.
• Monitor expiry management and ensure prompt removal of expired/near-expiry drugs.
• Maintain accurate documentation for drug receipts, issues, and narcotic drug handling.

4. Team Leadership & Training

• Train and mentor pharmacists, interns, and assistants on SOPs, drug knowledge, and safety.
• Conduct periodic performance evaluations and feedback sessions.
• Resolve team conflicts and promote a collaborative work culture.

5. Patient Interaction & Service

• Address patient queries related to prescriptions, dosages, and drug interactions.
• Ensure privacy, safety, and courteous service to all patients.
• Escalate issues to clinical or administrative teams when necessary.

6. Technology & Reporting

• Ensure proper use of pharmacy software/ERP system for dispensing and reporting.
• Generate and submit daily/weekly reports on pharmacy performance, billing, and consumption.
• Assist with data required for audits, compliance inspections, and quality initiatives.

Qualifications & Experience:

• Educational Requirement:
• D. Pharm / B. Pharm (M. Pharm preferred) from a recognized institution
• Valid Pharmacy Council registration (State or PCI)
• Experience:
• Minimum 35 years in a hospital or retail pharmacy setting
• At least 12 years of supervisory or team lead experience in pharmacy operations

Skills & Competencies:

• Strong knowledge of pharmacology, drug interactions, and prescription safety
• Inventory and supply chain management skills
• Proficiency with pharmacy information systems and billing software
• Leadership and staff management abilities
• Excellent communication and customer service skills
• Detail-oriented with a strong commitment to accuracy and compliance