Key Responsibilities:
Team Management and Leadership
- Supervise and mentor trainers, instructors, and training coordinators to ensure high-quality training delivery.
- Conduct performance evaluations, provide feedback, and support skill development of the team.
- Foster a collaborative, motivating, and professional learning environment.
Training Operations Oversight
- Oversee day-to-day training activities, workshops, and educational programs.
- Ensure adherence to training schedules, curriculum standards, and organizational guidelines.
- Coordinate with trainers and instructional designers to maintain training quality.
Program Implementation and Evaluation
- Monitor training program effectiveness and ensure alignment with organizational goals.
- Collect feedback from trainees and trainers, and implement improvements.
- Assist in the development of new training modules and materials.
Reporting and Documentation
- Maintain records of training sessions, attendance, and performance metrics.
- Prepare reports for management on training outcomes, challenges, and recommendations.
- Ensure proper documentation of training content, schedules, and assessments.
Quality, Compliance, and Standards
- Ensure training programs comply with organizational policies, industry standards, and regulatory requirements.
- Implement best practices in teaching methodologies and adult learning principles.
- Conduct audits and reviews to maintain quality and consistency across programs.
Problem Solving and Coordination
- Resolve operational challenges, trainer or trainee issues, and workflow bottlenecks.
- Coordinate with other departments to facilitate cross-functional training initiatives.
- Suggest process improvements for training delivery and operations.
Required Qualifications:
- Bachelor's degree in Education, Human Resources, Business, or related field.
- 5–10 years of experience in training, teaching, or learning & development, with at least 2 years in a supervisory role.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in MS Office, Learning Management Systems (LMS), and training software.
- Ability to manage multiple programs and teams effectively.
