Supervisor, Global Workforce Solutions

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

We are excited to announce an opening for Supervisor, Global Workforce Solutions at MCC India.

Please find below the details of the role and its responsibilities.

Role Summary:

The McDonald's Global Workforce Solutions (GWS) Team is an internally managed contingent workforce program responsible for the compliance of our related policies as well as our end-to-end vendor management system. We are McDonald's customer-obsessed, single point of contact for contingent workforce needs across staff augmentation, case management, audit and compliance, invoice management, vendor onboarding, and Beeline VMS support. Our vision is to be recognized as a valued business partner & world-class program, focused on excellence in our people, services, and execution. This is an amazing opportunity for an individual to gain a broad perspective of McDonald's and the Global Business Services function. As a GWS Supervisor, you will be responsible for supporting the end-to-end contingent workforce lifecycle while ensuring operational accuracy, compliance discipline, and a strong user experience through Beeline and related processes.

The ability to translate business needs into clear process actions is critical in this role, along with maintaining strong partnerships with hiring managers, suppliers, internal stakeholders, and the Beeline support ecosystem. The pace can be fast, and this role requires someone who is detail-oriented, service-focused, compliance-minded, and able to adapt quickly to changing priorities.

Skills Required:

Beeline VMS, Contingent Workforce Management, Staff Augmentation, Case Management, Audit & Compliance, Invoice Management, Vendor Onboarding, UAT, Testing

Experience Range:

• 5 - 8 years

The McDonald's Global Workforce Solutions (GWS) Team is an internally managed contingent workforce program responsible for the compliance of our related policies as well as our end-to-end vendor management system. We are McDonald's

customer-obsessed, single point of contact for contingent workforce needs across staff augmentation, case management, audit and compliance, invoice management, vendor onboarding, and Beeline VMS support. Our vision is to be recognized as a valued business partner & world-class program, focused on excellence in our people, services, and execution. This is an amazing opportunity for an individual to gain a broad perspective of McDonald's and the Global Business Services function. As a GWS Supervisor, you will be responsible for supporting the end-to-end contingent workforce lifecycle while ensuring operational accuracy, compliance discipline, and a strong user experience through Beeline and related processes.

The ability to translate business needs into clear process actions is critical in this role, along with maintaining strong partnerships with hiring managers, suppliers, internal stakeholders, and the Beeline support ecosystem. The pace can be fast, and this role requires someone who is detail-oriented, service-focused, compliance-minded, and able to adapt quickly to changing priorities.

• Support end-to-end contingent workforce management activities in Beeline, including staff augmentation requests, worker lifecycle transactions, onboarding, extensions, offboarding, invoicing workflows, and related case management activities.
• Manage day-to-day Beeline VMS administration and operational support for GWS, including request intake, case tracking, data accuracy, role assignments, supplier/user support, workflow updates, and coordination of issue resolution.
• Partner with hiring managers, suppliers, AP, HR, Finance, Procurement, and internal technology teams to resolve contingent workforce cases, invoice exceptions, onboarding issues, compliance questions, and Beeline process escalations.