Subject Matter Expert

Job Title: Subject Matter Expert

Job Location: Malad

Working Days Monday to Saturday

Key Responsibilities:

* Handle region-wise dental/clinical technical queries from customers, partners, or internal teams.

* Provide accurate, clear, and professional clinical guidance over calls and other communication channels.

* Manage calling processes related to customer queries and support.

* Understand customer concerns and resolve queries efficiently within defined TAT.

* Coordinate with internal teams (Operations, Planning, etc.) for complex query resolution.

* Maintain proper documentation of calls, queries, and resolutions in CRM/system tools.

* Ensure high customer satisfaction by delivering empathetic and solution-oriented support.

* Stay updated with dental products, procedures, and regional requirements.

* Follow SOPs, quality standards, and compliance guidelines.

Required Skills & Competencies:

* BDS qualification with 1–2 years of relevant experience

* Strong clinical knowledge and ability to explain concepts clearly

* Excellent communication and calling skills

* Customer-focused mindset with problem-solving ability

* Ability to handle region-wise responsibilities and language preferences (preferred)

* Basic knowledge of CRM systems and MS Office

* Good documentation and follow-up skills.

Preferred Candidate Profile:

* Experience in customer service or clinical support

* Comfortable with calling-based processes

* Ability to manage multiple queries and work in a fast-paced environment.