Study Abroad Operations Head

About the Role

We are looking for a high-ownership individual to lead end-to-end operations for a fast-growing study abroad consultancy. This is a mission-critical leadership role responsible for managing the entire student lifecycle while working closely with business development to drive conversions. You will report to the CEO of the company.

Office Location: Opposite Matunga West Railway Station

Key Responsibilities

Team Leadership

·   Lead counselling, admissions, visa, and documentation teams

·   Drive daily/weekly performance reviews and accountability

·   Ensure seamless cross-functional coordination

Operations & Case Management

·   Own the complete student journey for our HNI clients: counselling → application → visa

·   Maintain real-time tracking of all student applications

·   Ensure strict timelines, documentation accuracy, and quality standards

Sales & Counselling Support

·   Work closely with Sales/Counselling teams to improve conversion rates

·   Intervene in high-value or stuck cases

·   Optimize funnel performance and reduce drop-offs

Escalations & Crisis Handling

·   Handle student and parent escalations professionally

·   Resolve visa, documentation, and delay-related issues

·   Act as the primary escalation point, minimizing founder involvement

Performance & Reporting

·   Track conversion ratios and turnaround times

·   Share weekly insights and structured reports

·   Update CRM with all student related activities and monitor CRM updates done by team members

Candidate Requirements

·   Experience as Branch Manager / Operations Manager in study abroad industry

·   Total Work Experience: 6–8+ years

·   Strong understanding of UK, Ireland, and Australia admission & visa processes

·   Proven ability to manage teams and improve conversions

·   High ownership, problem-solving mindset, and execution focus

What This Role Offers

·   Direct reporting to founders

·   High-impact decision-making authority

·   Opportunity to build and scale operations

Please apply to the position if this role interests you and we will get back to you in 48 to 96 hours in case you are shortlisted for the next round.