Student Support Executive

Profile: Student Support Executive

Location: 2nd Floor, Shivranjan Tower, Ward No. 8, Someshwarwadi, Pashan, Pune, Maharashtra 411008

Job Type: Full-Time

Department: Student Support/ Service Team

Industry: Edutech

ABOUT COMPANY: Company Name: IFAS Edutech Pvt.ltd. IFAS Edutech is a leading educational technology company committed to enhancing the learning experience through innovative solutions. We deliver high-quality educational content and services to students and educators, revolutionizing the way education is accessed and consumed. We are basically an e-learning platform where we provide courses for students, aspirants and professionals for cracking exams like IIT-JAM, GATE, NEET, MPSC, UGC- NET, CSIR-NET, etc.

Website: www.ifasonline.com

Responsibilities

1. IVR Calling: o Handle inbound and outbound IVR-based calls to assist students with inquiries and concerns. o Provide prompt and accurate resolutions to student queries.

2. App Ratings Calling: o Reach out to students and gather feedback on their app usage experience. o Encourage satisfied students to provide positive ratings and reviews on app platforms.

3. New Admission Follow-Ups: o Contact prospective students to guide them through the admission process. o Provide detailed information about courses, fees, and policies, ensuring timely followups.

4. Portal Technical Issues Feedback Calling: o Communicate with students facing technical difficulties on the portal. o Gather detailed feedback and escalate issues to the technical support team for resolution.

5. Reference Generation Calling: o Engage with students to identify potential referrals for admissions. o Highlight referral benefits and ensure the collection of accurate information.

6. Installment Recovery Calling: o Follow up with students regarding pending fee installments. o Provide clarity on payment plans and deadlines, and ensure timely recovery of dues

Qualifications

Education: Bachelor's degree in any discipline (preferred MBA,BCA,BSC,BE,BTECH etc;).

Experience: Prior experience in customer service, telecalling, or student support roles is an advantage.

Communication Skills: Excellent verbal and written communication in

Technical Proficiency: Familiarity with CRM tools, IVR systems, and student support portals is a plus.

Problem-Solving: Ability to handle queries efficiently and provide effective solutions.

Interpersonal Skills: Strong relationship-building skills with a student-centric approach.

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