Job Title: Rostering Coordinator
Experience: 1+ Years
Shift Timings: US Shift 6:30 PM or 7:30 PM IST
Work Model: Hybrid (3 days office)
Role Summary:
The Rostering Coordinator supports schools and districts by onboarding users onto the i-Ready platform. This role involves managing student and staff data, troubleshooting rostering issues, and working closely with educators and internal teams to ensure smooth account setup.
Key Responsibilities:
- Manage and troubleshoot rostering methods (Clever, ClassLink, manual uploads, i-Ready)
- Work with large datasets and Excel to prepare student and staff rosters
- Use Salesforce to manage and track customer cases
- Support educators with account setup and user onboarding
- Resolve customer and technical issues related to rostering
- Assist with district-specific projects and data uploads
Required Skills:
- Strong customer service and communication skills
- Good knowledge of Excel and MS Office
- Experience using Salesforce or similar CRM tools
- Attention to detail, time management, and problem-solving skills
- Ability to explain technical processes to non-technical users
Experience:
- 1+ year of experience in customer support or a similar role
- EdTech or rostering support experience is a plus
