Job Purpose
Handling all kinds of post-admission queries.
Primary Job Responsibilities
Student Support and Engagement:
- Build strong relationships with students through regular communication via phone, email, and other channels.
- Proactively solicit student feedback to understand their needs and concerns, and capture actionable insights.
- Efficiently resolve student issues, ensuring timely and satisfactory outcomes within specified turnaround times (TATs).
- Collaborate with cross-functional teams to address student concerns, facilitating seamless issue resolution.
- Foster long-term relationships with students, providing personalized support and guidance throughout their journey.
- Maintain accurate records of student interactions to ensure a comprehensive understanding of their needs and preferences.
- Drive high student satisfaction and happiness indices, reflecting our commitment to exceptional student experiences.
Specific Knowledge & Skills
- Graduate in any discipline
- Excellent written and verbal communication
- Basic technical skills, such as troubleshooting, software applications, and hardware components
- Ability to communicate in multiple languages, depending on the company's customer base
- Analytical ability to evaluate customer interactions, identify trends, and provide insights for process improvements
- Emotional intelligence including self-awareness, empathy, and strong social skills to handle customer emotions and concerns
- Ability to work effectively in a team with sales, marketing, and product development departments
- Willingness for continuous learning to stay updated on products, services, and industry developments
