Student Caller

Company Description Find Your College is an education-focused organization dedicated to helping students discover and evaluate the right colleges and academic programs. The company provides guidance, information, and personalized support to prospective students and their families as they navigate higher-education choices. By using structured outreach and clear communication, Find Your College connects learners with institutions that match their academic interests, career goals, and financial needs. The team values integrity, clarity, and student success, creating a supportive environment for both students and staff.

Role Description The Student Caller is a full-time, on-site role based in Pune City. In this role, the individual will make outbound calls to prospective students and their families to share information about colleges, courses, and admission processes. The Student Caller will follow call scripts, ask relevant questions to understand students interests, record accurate details in systems or spreadsheets, and schedule follow-up calls or appointments as needed. The role involves handling inbound inquiries, clarifying doubts, and providing courteous, professional guidance over the phone. The Student Caller will work closely with the counseling or admissions support team, meet daily and weekly calling targets, and maintain confidentiality and data accuracy in all interactions.

Qualifications

• Candidates should possess strong verbal communication and active listening skills, with a clear and professional telephone manner.
• Candidates should possess basic computer literacy, including comfort with spreadsheets, CRM tools, or call-logging software.
• Candidates should possess good organizational and time-management skills to handle call volumes and follow-up tasks efficiently.
• Candidates should possess interpersonal skills such as empathy, patience, and the ability to build rapport with students and families.
• Candidates should possess problem-solving skills and the ability to explain information in simple, understandable language.
• Relevant qualifications include completion of higher secondary education or a graduate degree; prior experience in customer service, tele-calling, or education support is an advantage.
• Additional beneficial attributes include willingness to work in shifts if required, a goal-oriented mindset, and comfort working in a structured, target-driven environment.