Job Description
Position: Manager/Sr. Manager
Department: Strategic Account Management
Location: Mumbai / Pune
Experience: 8+ Years
JOB SUMMARY:
An experienced enterprise business professional who will be responsible for driving sales and
contribute to the topline. The SAM is responsible to understand the business, single & Most
important bearer of Relationship with Enterprise Customer with Ownership of Entire Customer Life
Cycle for the assigned Enterprise Customers.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES OF THE ROLE:
- Responsible for the incremental revenue growth on both IT product and services offerings.
- Protecting the Existing Revenue Stream from Competition & Downward Tariff Revision.
- Achieve monthly, quarterly, and annual revenue targets for IT hardware, peripherals, IT services, and software solutions.
- Seeding New Products & Services - Cross Selling & Up selling - to enhance overall revenue
- Work closely with OEM Account Managers in designated accounts and workout winning strategy.
- Business planning & Accurate Forecasting - on Revenue, Order booking, Gross Addition, Gross Net, Net Addition, Churn, Billing, Collection & Bad debts.
- Coordination with Other teams for same account across teams to ensure sync in terms of tariff offering, other circle acquisitions, Order fulfilment, Issues Resolution & various other day to day activities
- Monitor the service delivery and service assurance aspects are in line with agreed SLA / MSA
- Facilitating Collections Team to ensure timely payments and reduction in bad debts Manages detailed Account dossier and update periodically.
- Adhere and comply to all processes and systems of organization.
- Encourage an atmosphere of trust, openness and communication and an attitude based on working together and shared objectives.
Functional skills required to execute the role:
- In depth knowledge on Enterprise IT/Networking/Security/Cloud service business along with IT Hardware business.
- Ideal candidate should be from SI/OEM/OEM partner background
