Store Manager

Job Purpose

The Store Manager is responsible for driving sales, profitability, customer experience, and operational excellence within the store. The role involves leading and developing the store team, ensuring adherence to company standards, and delivering business objectives while creating an engaging shopping experience for customers.

Key Responsibilitie

sSales & Business Performanc

• eAchieve monthly, quarterly, and annual sales targets
• .Drive store profitability through effective sales and cost management
• .Monitor key performance indicators (KPIs) including conversion, ATV, UPT, and productivity
• .Identify opportunities to increase sales through local initiatives and customer engagement

.
Team Manageme

• ntLead, coach, and motivate the store team to achieve business goal
• s.Conduct regular performance reviews and provide constructive feedbac
• k.Develop succession plans and identify high-potential talen
• t.Ensure adequate staffing levels and effective roster managemen

t.
Customer Experie

• nceDeliver exceptional customer service standar
• ds.Resolve customer concerns and escalations prompt
• ly.Ensure visual merchandising and store presentation meet brand guidelin
• es.Build a customer-centric culture within the sto

re.
Operations & Compli

• anceEnsure smooth day-to-day store operati
• ons.Maintain compliance with company policies, SOPs, and statutory requireme
• nts.Monitor cash handling, billing, and inventory management proces
• ses.Conduct regular audits and stock checks to minimize shrinkage and los

ses.
Inventory Manag

• ementEnsure optimal stock availability and replenish
• ment.Monitor stock movement, ageing inventory, and markdown opportuni
• ties.Coordinate with merchandising and supply chain teams for stock plan
• ning.Maintain inventory accuracy through regular stock au

dits.
Visual Merchan

• disingExecute VM guidelines as per brand stan
• dards.Ensure product displays maximize customer engagement and
• sales.Maintain cleanliness and overall store amb

ience.
Reporting & An

• alyticsAnalyze sales trends and prepare action plans to improve perfo
• rmance.Submit periodic business reports to mana
• gement.Track team productivity and operational m

etrics.
Desired Candidate

• ProfileGraduate in any discipline; MBA pr
• eferred.5–10 years of experience in retail, preferably in apparel, fashion, or lifestyle
• brands.Proven experience in managing a retail store and leadin
• g teams.Strong understanding of retail KPIs, inventory management, and customer
• service.Excellent communication, leadership, and people management
• skills.Proficiency in MS Excel and retail POS