Job Description
Job Title: Assistant Store Manager
Location: Gurugram
Website: withinstafix.com
About Company:
Instafix is a seed-stage startup reimagining how the world experiences repair, starting with smartphone repair at your doorstep in 60 minutes. We move fast, think big, and execute harder. Our culture is bold, experimental, and obsessed with customer delight. If you thrive in high-velocity environments and love building brands from scratch, you'll feel right at home here.
Key Responsibilities
1. Store Operations Management
- Manage day-to-day store operations including opening, closing, and service workflow.
- Ensure smooth coordination between CRM, technicians, and customers.
- Maintain service turnaround time (TAT) and operational efficiency.
- Ensure proper implementation of company SOPs and service standards.
2. Repair Process Management
- Monitor repair quality and ensure minimum repeat repairs / complaints.
- Coordinate with technicians for timely completion of repairs.
3. Inventory Management
- Maintain accurate spare parts inventory and stock records.
- Monitor minimum stock levels and reorder parts when required.
- Conduct daily/weekly inventory audits.
- Prevent stock discrepancies, losses, or misuse of parts.
- Track consumption of spare parts per repair.
4. Team Management
- Assign daily tasks and manage shift-wise manpower planning.
- Monitor team productivity and discipline.
- Handle customer escalations and service complaints.
- Ensure clear communication regarding repair status.
6. Reporting & Documentation
- Maintain daily reports including:
- Repair volume
- Revenue
- Inventory usage
- Pending repair.
Required Skills
- Strong knowledge of mobile device repair operations
- Inventory management and stock control
- Leadership and team management skills
- Excel / Inventory management software knowledge
- Operational planning and process improvement
Qualification
- Bachelor's degree or equivalent experience
- 2–5 years experience in service center / repair store operations
