About The Job- The main missions include:
- Staff Management
- Inventory Management
- Sales Management
- Operate the store through superior customer service, sales management, professional selling and effective staff management.
- Manage the Louis Vuitton business on a day to day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment.
Job responsibilities
1. Staff Management
- Hire, evaluate, train, position and discipline the staff in a manner consistent with company policies to reflect business strategy and meet sales goals.
- Motivate staff to achieve sales goals.
- Encourage and support the individual development of staff
- Promote and maintain harmonious staff relations.
- Develop a standard training programme for all new employees and implement a yearly training programmme for all existing employees.
- Determine the needs for coverage and define scheduling. Identify individual and team training needs and work with the training team to create and implement necessary training plans.
- Supervise store personnel and enforce company policies while adhering to proper procedures regarding disciplinary action.
2. Inventory Management
- Meet inventory accuracy and shrink requirements
- Ensure proper inventory mix matching to market needs.
- Present merchandise in a manner consistent with company standards, in order to maximize sales and merchandise turn.
- Instruct and supervise staff in the correct execution of all company operating procedures, including merchandise receipt, pricing, counts and sales.
3. Sales Management
- Demonstrate sales leadership for staff by playing an active role on the selling floor
- Continuously motivate sales staff to meet assigned sales and productivity goals.
- Implement Events and develop in-store incentives that will continue to grow customer base, with particular emphasis placed on building local market.
- Provide best estimates for forecasts of Monthly Sales targets.
- Develop and motivate staff through goal setting and regular individual and storewide meetings.
- Uphold excellent quality, in conjunction with efficient and friendly customer service. Monitor staff performance to ensure that excellent customer service is maintained.
- Aim to exceed customer expectations of Louis Vuitton services and products, thereby ensuring high customer satisfaction at all times.
- Establish and implement action plans in cooperation with the Retail Manager, to develop sales for each product category and clientele. (local and tourist).
- Act as brand ambassador to strengthen relationship with the VIP clientele.
- Formulate and implement in-store marketing and promotional activities.
- Customer Service
- Maintain the highest degree of customer service every day.
- Ensure that sales associates have the proper skills to handle complex customer service issues, ie dissatisfied customers, returns, defective merchandise, repairs.
- Empower associates to make decisions to provide the best customer service.
5. Administrative Management
- Oversee all facets of store operation including payroll, billing, daily reconciliation reports, bank statements and sales reports to head office and Retail Manager.
- Take necessary actions to effectively control costs and ensure efficient operation in store.
- Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies.
- Implement and support all security measures.
- Partner with logistics and product teams to insure appropriate assortment for the store.
- Provide monthly qualitative and quantitative business reports as stipulated by the Regional VP.
- Ensure the proper use of the staffing plan to provide appropriate store coverage.
- Maintain the highest standard of housekeeping both on and off the sales floor at all times.
- Store Visuals
- Overseeing the implement of proper visual presentation guidelines to project the Louis Vuitton image and benefit sales through presentation.
- Work with local VM service provider to achieve goals of proper window installation and display.
Profile
- Minimum of 12 years experience with at least 5 years of management experience
- Strong knowledge in fashion and luxury retail industry
- Excellent presentation skills
- Capable of analyzing, organizing and planning
- Entrepreneurial spirit
- Presentable, creative, diplomatic and detail oriented
- Proficiency in English and one other Asian language
- Strong computer literacy
Reference LVM30169
