Store Manager

Why This Role Matters

To lead and drive the overall performance of the store by delivering exceptional customer experience, maximizing sales of furniture and home products, and ensuring seamless store operations aligned with brand standards

What You Will Own

• Complete store P&L including sales, costs, and profitability
• Sales performance across categories (furniture, home décor, furnishings)
• Team leadership – hiring, training, rostering, and performance management
• Customer journey from walk-in to order closure (including assisted selling)
• Visual merchandising and store aesthetics as per brand guidelines
• Inventory management, stock accuracy, and shrinkage control
• Coordination with warehouse, supply chain, and installation teams

Key Result Areas

• Achieve and exceed monthly and annual sales targets
• Drive key retail metrics: conversion %, ATV, UPT (units per transaction)
• Improve furniture category sales (high-value ticket items)
• Ensure on-time order processing and customer delivery satisfaction
• Maintain inventory health and reduce stock loss/shrinkage
• Achieve high customer satisfaction (NPS/reviews)
• Ensure 100% audit and compliance adherence

What Success Looks Like

• Strong store revenue with growth in big-ticket categories (sofas, beds, dining)
• High conversion through effective assisted selling
• Seamless coordination between store, warehouse, and delivery teams
• Visually appealing store with strong VM execution
• High customer satisfaction and repeat business
• Engaged team with low attrition and strong productivity