Job Description
Job Title
:
Assistant Store Manager
Department
:
Retail Stores
Reports To
:
Store Manager
Role Summary
:
The Assistant Store Manager supports the Store Manager by achieving sales targets, ensuring operational excellence, and fostering exceptional customer experiences through team leadership and collaboration.
Key Responsibilities
:
Customer Focus
- Assist in fostering a customer-centric culture by ensuring exceptional customer service.
- Exhibit emotional intelligence to build trust and rapport with customers.
- Handling escalated customer queries, concerns, and feedback with professionalism and empathy.
- Monitor adherence to company policies and guidelines by all team members.
Sales Mastery
- Contribute to driving the store sales targets, including category-wise goals.
- Assist in leveraging data insights to optimize inventory and identify growth opportunities.
- Collaborate with the Store Manager and Visual Merchandising (VM) team to maintain impactful in-store displays.
Leadership Excellence
- Support the Store Manager in motivating the team to achieve high performance through coaching and recognition.
- Assist with resolving team conflicts and fostering a collaborative work environment.
- Assist in conducting on-the-job training (OJT) and support employee development through constructive feedback.
- Assist in employee schedules, provide feedback on performance reviews.
Change Management
- Adapt quickly to new business strategies and processes, ensuring smooth implementation within the team.
- Promote flexibility and enthusiasm for adopting new processes and technologies.
Decision-Making
- Provide input and support for data-driven decisions that enhance customer satisfaction and operational efficiency.
- Assist in analysing store performance metrics and implementing improvements.
Store Operations Excellence
- Maintain outstanding store condition, ensuring it is clean, organized, and visually appealing.
- Supervise daily store operations, including stock management, visual merchandising, and shrinkage prevention.
- Ensure the store maintains compliance with company standards through regular checks and audits.
- Handle administrative tasks such as preparing reports and assisting with scheduling.
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