About Us
KREA is a luxury furniture brand focused on bringing refined craftsmanship into contemporary Indian homes. Our collections are thoughtfully designed in India, blending timeless aesthetics with modern functionality, and are tailored to the evolving lifestyle of today's Indian consumer. With a strong emphasis on quality, detail, and experience, KREA delivers curated furniture solutions that elevate living spaces while maintaining the highest standards of design and execution.
Role Description
This is a full-time, on-site role for aStore Managerat KREA's flagship store onMG Road, Delhi. The Store Manager will be responsible for driving store performance across sales, operations, customer experience, and team leadership. This role is central to KREA's brand presence and client relationships, acting as the primary point of contact for customers from inquiry through post-delivery.
The Store Manager will oversee end-to-end store operations, including CRM management, order tracking, merchandising, delivery coordination, and after-sales follow-ups. The role requires strong accountability, hands-on leadership, and the ability to manage high-value clients while consistently meeting sales targets and operational standards.
Position Details
- Position:Store Manager
- Location:KREA Store, MG Road, Delhi
- Reporting To:Managing Director / Sales Head
- Experience Required:Minimum 510 years (premium / luxury retail background preferred; furniture experience is a strong advantage)
- Employment Type:Full-time, On-site
Key Responsibilities
- Oversee daily store operations including housekeeping, inventory management, product displays, and overall store presentation.
- Drive sales performance by increasing walk-in conversions and generating outside-store conversions through proactive client engagement and follow-ups.
- Manage customer inquiries, sales pipelines, and payment tracking using Google Forms and Zoho CRM.
- Act as the single point of contact for all confirmed customers, ensuring seamless coordination with factory, logistics, and internal teams.
- Track order progress, manage delivery timelines, and prepare a monthlyDelivery & Customer Satisfaction Report.
- Maintain and resolve all Orders in Repair through close coordination with the factory team.
- Ensure every delivery is followed up with structured customer feedback and service coordination.
- Train, lead, and motivate the store sales team to achieve monthly and yearly sales targets while adhering to SOPs.
- Submit MIS reports and sales updates every Monday.
- Contribute feedback on product mix, pricing, and visual merchandising to improve store performance and customer experience.
- Prepare presentations, store P&L summaries, and monthly operational updates for management review.
- Track competitor activity including pricing, product categories, and sales performance.
- Study international furniture brands to identify successful strategies and learn from market failures.
Candidate Profile
- 57 years of experience in high-end or luxury retail (furniture or lifestyle brands preferred).
- Proven ability to lead teams, close high-value sales, and manage store operations end-to-end.
- Strong customer service orientation with the confidence to independently manage key clients.
- Proficiency with CRM tools (Zoho preferred), Google Forms, and MS Office.
- Solid understanding of visual merchandising, inventory planning, and pricing strategies.
- Highly organized, detail-oriented, and comfortable with accountability-driven roles.
- Excellent communication skills and a hands-on, ownership mindset.
