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Job Description

Job Description

Key Responsibilities:

Customer Service Excellence

  • Maintain a customer-centric approach and ensure a positive experience for all visitors to the showroom
  • Respond promptly to customer inquiries, complaints, and concerns, resolving issues effectively and professionally.
  • Develop and implement strategies to enhance customer satisfaction and loyalty.

Sales And Profitability

  • Achieve and exceed monthly and annual sales targets for used vehicles
  • Analyze sales data and market trends to develop effective sales strategies and pricing models.
  • Manage inventory levels, ensuring an optimal mix of vehicles to meet customer demand.

Operations Management

  • Oversee the daily operations of the showroom ensuring compliance with company policies and procedures.
  • Monitor and control expenses, maintaining budgetary control and maximizing profitability.
  • Ensure the proper maintenance and upkeep of the facilities, equipment, and inventory.

Compliance And Reporting

  • Ensure compliance with all applicable laws, regulations, and company policies related to sales.
  • Prepare and present regular reports on sales, profitability, customer satisfaction, and operational metrics to senior management.

People Management

  • Lead, mentor, and manage the showroom team (CREs, sales staff, and support staff).
  • Set performance goals, monitor KPIs, and conduct regular performance reviews.
  • Coach and train team members to enhance product knowledge, customer handling, and sales skills.

Requirements

Qualifications:

  • Bachelor's degree in business administration, Management, or a related field (preferred).
  • Minimum of 5 years of experience in the automotive industry, with prior management experience in a

showroom.

  • Proven track record of achieving sales targets and leading successful teams.
  • Excellent customer service, communication, and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proficiency in computer applications and automotive industry software.

More Info

Job Type:
Industry:
Function:
Employment Type:

About Company

Job ID: 152031951

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