Store Manager

Education, Certificate

(Relevant education, achievement certification)

• Bachelor degree from a reputed university/college
• MS Education, Certificate

  (Relevant education, achievement certification)

  Office proficiency in excel is a must

Knowledge

(knowledge gained in the past relevant to this requirement)

• Knowledge of handling Retail Store Operations
• Selling customer service
• Good knowledge of Jewellery - Gold, Diamond, Platinum and Silverwill be an added advantage
• MIS Reporting

Skills

(Specific job skills required for this job)

• Communication- Excellent spoken written communicationskills in English regional language
• Computer operating knowledge
• Good knowledge of Point of Sale system (POS)/ERP/SAP
• Excellent inExcel / spreadsheet

Experience

(Specific type or amount of experience)

• Minimum 4-5 years of relevant experience in front-end retailoperations as Asst.Manager/Store Manager. Preferably with anestablished Retail Brand
• Experience in handling customer queries grievance handling

Suitability Criteria

Success Behaviors

• Enthusiastic
• Selling(Passion to Sell)
• Interpersonal Skills
• Influencing
• Analytical
• Pressure tolerance
• Handles conflict
• People oriented
• Problem solving
• Strong Team Player
• Warmth / empathy
• Organized
• Willing to take Ownership
• Research / Learning
• Travel

Willingness

(Preference / Values / other requirements)

• Job location - Across India
• Ability to work under a flexible schedule, including evenings andweekends.
• Extended working hours during festive and season times
• Shift timing - 9 hours with strict adherence

Your KRA/KPI

• Communicate with the customer and sell with the complete productdescription
• Influencing and selling jewellery
• Addressing all customer queries
• Following up with the customers
• Ensure that the store is clean, safe and presentable forcustomers
• Completing payment transactions; preparing merchandise fordelivery
• Contributes to team effort by accomplishing related results asneeded.
• Maintains inventory by checking merchandise to determineinventory levels; anticipating customer demand.
• Prepares sales and customer relations reports by analyzing andcategorizing sales information; identifying and investigatingcustomer complaints and service suggestions.
• Retaining the existing or new customers
• Maintain and monitor store inventory
• Coordinating with inter departmental personnel
• Working on ERPsystem, Magento, Ameo etc