Store Manager

STORE MANAGER / BOUTIQUE MANAGER – LUXURY JEWELLERY & COUTURE FASHION

Location: Mumbai, India

Industry: Luxury Jewellery & Couture Fashion

Experience: 6–9 Years

About the Brand

We represent a prestigious luxury house renowned for its exceptional craftsmanship, exclusive collections, and elevated client experiences across fine jewellery and couture fashion. Serving High-Net-Worth Individuals (HNWIs), Ultra-High-Net-Worth Individuals (UHNWIs), celebrities, business leaders, and discerning clientele through personalized luxury service, the brand is synonymous with elegance, innovation, and excellence.

Position Overview

As the Store Manager, you will be responsible for driving boutique profitability, operational excellence, and superior client engagement. The role requires a commercially driven retail leader with expertise in luxury sales, client relationship management, inventory control, team leadership, and boutique operations. You will play a pivotal role in delivering an exceptional luxury experience while ensuring business growth and operational excellence.

Key Responsibilities

Sales Strategy & Business Performance

• Drive boutique revenue growth through strategic sales planning and execution.

• Manage store performance against monthly and annual sales targets.

• Monitor key business metrics, maximize profitability, and optimize operational costs.

• Analyze sales trends and implement initiatives to improve business performance.

• Ensure achievement of revenue, conversion, and productivity KPIs.

Client Relationship Management

• Build and maintain strong relationships with HNWIs, UHNWIs, celebrities, bridal clients, and premium luxury consumers.

• Deliver personalized shopping experiences that foster customer loyalty and repeat business.

• Develop clienteling initiatives to enhance customer engagement, retention, and lifetime value.

• Partner with marketing and CRM teams to strengthen customer acquisition and relationship-building initiatives.

Boutique Operations & Inventory Management

• Oversee daily boutique operations across luxury jewellery and couture fashion categories.

• Manage inventory, stock reconciliation, audits, replenishment, and security processes for high-value merchandise.

• Ensure accurate documentation, stock control, and adherence to operational standards.

• Maintain exceptional visual merchandising and boutique presentation standards.

• Ensure seamless coordination between sales, operations, and support functions.

Team Leadership & Development

• Lead, motivate, and mentor a high-performing sales team.

• Conduct performance reviews, coaching sessions, and training initiatives.

• Foster a collaborative and customer-focused work environment.

• Drive team performance against individual and store KPIs.

• Develop succession plans and nurture future leaders within the boutique.

Security & Compliance

• Ensure adherence to security protocols for handling high-value merchandise, including jewellery and couture collections.

• Monitor inventory controls and risk management procedures.

• Maintain compliance with company policies and applicable labour and retail regulations.

• Support internal audits and ensure operational best practices are consistently followed.

Candidate Requirements

Required Experience

• 6–9 years of experience in luxury retail with demonstrated success as a Store Manager, Boutique Manager, Retail Manager, or similar leadership role.

• Prior experience with luxury jewellery brands, couture fashion houses, designer boutiques, premium fashion brands, or high-end luxury retail environments.

• Proven experience engaging with HNWI and UHNWI clientele.

• Strong understanding of luxury client servicing, boutique operations, inventory management, and sales leadership.

• Experience handling high-value products and cultivating long-term relationships with premium clients.

Skills & Competencies

• Excellent verbal and written communication skills.

• Strong client engagement, negotiation, and presentation abilities.

• Proficiency in retail analytics, inventory management, financial reporting, and sales planning.

• Ability to interpret business data and make informed commercial decisions.

• Strong leadership, people management, and coaching capabilities.

• Professional presentation aligned with luxury retail service standards.

Application Details

Interested candidates may share their updated profile with:

Name : Sonia Ganrothu

Email: [Confidential Information]

Mobile: +91 7799889055