As a Store Manager, you will be responsible for delivering an exceptional customer experience, driving store performance, leading a passionate team, and upholding the brand ethos. You will act as a brand ambassador, ensuring the store operates efficiently and exceeds targets in sales, service, and standards.
Key Responsibilities
- Customer Experience
- Ensure a warm, engaging, and educational environment for every customer.
- Resolve customer issues with professionalism and empathy.
- Drive personalized consultation and product recommendations.
- Team Leadership
- Recruit, train, and coach store staff to align with brand values and goals.
- Motivate and inspire the team to achieve and exceed sales targets.
- Conduct regular performance evaluations and feedback sessions.
- Sales & Operations
- Achieve monthly and quarterly sales and profitability goals.
- Monitor KPIs, conversion rates, and average transaction values.
- Oversee inventory management, stock replenishment, and loss prevention.
- Brand & Visual Merchandising
- Maintain impeccable visual merchandising standards aligned with brand guidelines.
- Organize in-store events and promotional activities to build customer engagement.
- Ensure store hygiene, product presentation, and ambiance reflect a premium experience.
- Reporting & Compliance
- Prepare daily, weekly, and monthly sales and operations reports.
- Ensure compliance with all company policies, procedures, and legal regulations.
Requirements
- 5+ years of retail experience, with at least 2 years in a supervisory or store manager role.
- Background in premium or luxury retail (beauty, wellness, lifestyle preferred).
- Strong leadership, communication, and interpersonal skills.
- A genuine passion for personal care, wellness, and customer service.
- Ability to work flexible hours, including weekends and holidays.
