Store Manager

AMPM

Mumbai, India

4-8 Years

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Posted 21 hours ago
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Job Description

We are hiring Store Manager for ourupcoming AMPM Store at Kala Ghoda, Mumbai. This role requires a strong leader with experience in luxury fashion retail, excellent customer relationship skills, and the ability to manage store operations while driving sales performance.

The Store Manager will be responsible for store profitability, team management, Luxury client experience, visual merchandising, and operational excellence, ensuring that the store reflects the brand's luxury positioning.

Key Responsibilities

Driving Sales :

Lead store sales performance regularly, providing guidance and support to store stylists to meet or exceed targets.
Develop and Monitor sales practices of the store team, focusing on upselling, cross-selling,

and customer experience.

To monitor and drive key Retail Sales KPI's : AOV, UPT & Conversion

Operations Management:

Implement and follow standard operating procedures (SOPs) for store operations to ensure

consistency and efficiency.

Oversee day-to-day store operations, ensuring smooth functioning and addressing any operational

issues promptly.

Store Opening and Closing Procedures:
Enforce protocols for opening and closing stores, ensuring security and operational readiness.
Follow store opening & Closing SOP's & checklist & Conduct regular audits to ensure adherence

to these procedures.

Cash Handling and Financial Procedures
Develop and monitor cash handling policies to ensure accuracy and prevent fraud.
Ensure compliance with financial reporting and cash management practices - Storage of Cash safely, cash deposit in bank, Checking authenticity of currency.
Staff Scheduling and Management: ROTA Management
Create efficient staff schedules to ensure adequate coverage during all days , peak and non-peak hours.
Monitor attendance and manage leave requests of store stylists & helpers to maintain productivity.
Health and Safety Compliance:
Ensure stores comply with health and safety regulations to provide a safe environment for customers

and staff.

Ensure all safety compliance as specified by local authorities are adhered.
Technology and Systems Management:
Oversee the implementation and maintenance of retail technology systems, including POS,

inventory management, and CRM tools.

Ensure store team is well trained, updated regularly and proficient in using these systems.
Store Hygiene : To Develop and enforce a cleaning checklist to maintain high standards of hygiene

and cleanliness throughout the store. This includes daily cleaning tasks as well as periodic deepcleaning schedules.

Visual Merchandising:

Ensure captivating window displays in alignment with VM guidelines.
Plan and supervise visual changeovers during season launches.
Ensure store ambience aligns with guidelines, including fragrance, music, temperature, hygiene,

and cleanliness.

Adhere to general and seasonal visual merchandising guidelines and monitor them regularly.

Customer Experience:

Train, Monitor and evaluate customer service standards across all stores, providing training

and development to

Improve service delivery in alignment with well defined Customer Experience Manual.
Customer Greeting
Fitting Room Experience
Serving refreshments
In Store Music
In store fragrance
Sales Closing
Packaging
Regularly supervise and ensure customer experience adherence.
Address customer complaints and inquiries promptly and professionally, ensuring customer satisfaction and loyalty.
Implement initiatives to enhance the overall shopping experience, such as personalized assistance and VIP services.

Made-to-Order Management:

To lead the made-to-order process, ensuring timely and accurate fulfillment of custom orders.
Coordinate with design and production teams to meet customer specifications and quality standards.
Implement a tracking system for made-to-order requests to ensure efficient processing and delivery.
To ensure the measurements are taken accurately and team is well trained on the process.

Customer Grievance Management:

Implement a robust customer grievance management system to address and resolve complaints

effectively.

Monitor and analyze customer complaints to identify areas for improvement and prevent recurrence.
Train store team on handling customer grievances professionally and empathetically.

Store Uniform and Grooming Management:

Establish and enforce uniform and grooming standards for store staff to reflect the brand'simage.
Conduct regular checks to ensure compliance with grooming policies.
Provide training on personal presentation and customer interaction to maintain a high standard of service.

Leadership and Team Management:

To lead hiring for store teams : Store Stylist, & Helpers & ensure skilled & culturally fit team as peer

defined budget.

Implement comprehensive training programs to enhance team skills in areas such as customer service,

sales techniques, and product knowledge.

Support continuous professional development and encourage continuos learning.
Provide regular mentoring and coaching to store teams. Foster a culture of continuous improvement and personal development.
Conduct regular performance evaluations for store teams . Provide constructive feedback, recognize

achievements, and identify areas for improvement.

Hold Asst. Manager, Store stylist & Helpers accountable for their performance and the performance

of their teams. Ensure they understand their responsibilities.

Conduct regular team meetings to discuss performance, share updates, and align on priorities.
Encourage feedback and active participation from all team members.
Address and resolve any conflicts or issues within the team promptly and effectively. Maintain a positive

and productive work environment.

Identify high-potential team members for future leadership roles. Develop and implement succession

plans to ensure a strong leadership pipeline.

Promote and uphold the company culture. Ensure that the team embodies the brand values in their daily operations and interactions.

Inventory Management:

Stock Inward and Outward Processes:
Inventory Receiving: Oversee the receipt of new inventory, ensuring that all incoming goods are checked against purchase orders for accuracy and quality.
Stock Outward Management: Manage the process of goods leaving the store, whether for customer purchases, transfers to other stores, or returns to the warehouse. Ensure accurate documentation and tracking of all stock movements.
Implement procedures for regular stock counts and reconciliations to minimize shrinkage and discrepancies.
Implement and maintain inventory control systems to track stock levels, movement, and replenishment

requirements accurately.

Design and implement a storage system that ensures products are stored in a manner that minimizes

damage and facilitates easy identification.

Use shelving, racks, or bins to organize inventory by category, size, color, or other relevant attributes.
Regularly audit inventory levels and conduct stock checks to identify discrepancies and ensure accurate

records.

Implement regular cleaning and maintenance schedules to keep storage areas tidy and organized.
To review sell thru of collection at weekly level and share feedback with merchandiser or discuss

corrective action with Retail head.

To gather specific product feedback from customers and present the same tomerchandising team.

Maintenance and Repairs:

Implement regular maintenance procedures and schedules for all stores to ensure existing infrastructure and assets are well maintained.
Oversee the timely repair of store fixtures, equipment, or infrastructure issues to prevent operational disruptions.
Coordinate with maintenance staff or external contractors for routine and preventive maintenance tasks.

Collaboration and Communication:

Collaborate with internal departments such as marketing, merchandising, and warehouse to optimize store operations and customer experience.
Maintain relationships with external stakeholders such as mall partners.

Reports & MIS