Job Description
Brief Job Description
Store Growth Manager is tasked with ensuring the smooth and efficient operations of the store, with a strong emphasis on creating visually appealing merchandise displays and delivering exceptional customer (ABs)experiences. Managing and Planning Events inside Store , training and relationship with customers (ABs).
He will be responsible for contributing in Growth of the Store by executing the Plans shared with them from HO Team of Franchise Department .
Key Responsibilities
Visual Merchandising:
Implement the VM Guidelines as shared by HO Team .
Ensure the Zone Flow Guidelines and Correct Usage of Brandings and Signage .
Sales And Customer Experience
Execute plans to Achieve Sales Target.
Deliver Excellent Customer Service and Store Ambience Standards
Train the Staff at Store to align them with company Guidelines .
Should be able to Explain the Product Features by having Good Product Knowledge .
Track and analyze sales data to evaluate store performance and identify areas for improvement,
Understands the sales reports and and share recommendations basis Trend .
Data maintenance of customer inflow
Store Operations
Supervise daily store operations, as per defined SOPs and DILO Program .
Ensure the store is clean, well-organized, and compliant with health and safety standards.
Ensure compliance with all company policies, legal regulations, and industry standards as per checklist.
Training And Activities Management
Provide ongoing training on product knowledge, Promotions and customer service.
Follow-ups and relationship building with local ABs.
Manage activities, training & promotional schedules driven from Head Office .
Support local ABs to drive training plans in WW.
Out store activity support in near by area
Support in New Store Opening (NSO) as & when required
Inventory Management
Oversee inventory levels, manage stock replenishment, and conduct regular stock takes to maintain accuracy.
Coordinate to ensure timely and accurate stock deliveries.
Key Result Areas
Store Sales Achievement %
Customer satisfaction
Inventory Accuracy.
Visual Merchandising uniformity.
Developing Self - Learning Effectiveness
Grievance handling.
Drive activities Trainings, Product knowledge and customer engagement
Skills Required
Communication skills & English/Hindi & Regional Language.
Basic knowledge in MS Office
Analytical and problem- solving.
Familiarity with retail management software, POS systems & basic IT skills.
Educational / Professional Qualification
Graduation/PG
Work Experience
3-5 yrs from Retail Industry.
Competencies Required
Customer Service Expertise
Multitasking
Inventory Management
Analytical Skills - Business Data Understanding
Process Oriented Discipline and Punctuality
