Spencer's Retail, part of the RPSG Group, is looking for a results-driven professional to lead store operations, drive P&L performance, optimise sales and costs, manage inventory, and ensure KPI achievement. The role focuses on team leadership, customer experience, compliance, and seamless coordination to enhance store productivity and business growth.
Key Responsibilities
As a Store Operations Leader, you will drive overall store performance by managing P&L, topline growth, and cost optimisation, while ensuring operational excellence, strong inventory control, and superior customer experience. You will lead store teams, ensure compliance, and collaborate with stakeholders to deliver consistent business results.
Business & Financial
- Drive store P&L performance through topline growth and effective cost management.
- Monitor and analyse key operational KPIs such as ABV, NOB, and ASQ to improve productivity.
- Conduct daily and weekly sales analysis to identify trends and customer buying behaviour.
Store Operations & Inventory Management
- Manage end-to-end stock operations, including forecasting, ordering, replenishment, and stock flow.
- Coordinate with category teams and DC for accurate indenting and stock availability.
- Control shrinkage, damages, and dump as per defined norms.
- Ensure effective merchandising and product benchmarking based on competition and pricing.
- Maintain store layout and execution as per planogram guidelines.
Compliance & Commercial Operations
- Ensure adherence to audit, SOP, and ethical compliance standards.
- Monitor PIHV, VOIDS, and MRP clean-up processes regularly.
- Oversee commercial activities, including cash handling, petty cash, reconciliations, and card settlements.
- Ensure all store registers and reports are maintained accurately on a daily basis.
Store Maintenance & Execution
- Ensure store upkeep through preventive and annual maintenance checklists.
- Drive seamless execution of in-store processes, promotions, and marketing initiatives.
- Coordinate with marketing teams to execute BTL activities in the catchment area.
Sales & Customer Experience
- Drive store sales, including PD and online channels.
- Ensure high standards of customer experience in line with organisational benchmarks.
- Drive NPS, ensure closure of customer complaints, and maintain system updates (Disha app).
People & Team Management
- Lead, manage, and develop store teams through training, performance management, and engagement.
- Plan duty rosters and allocate responsibilities to ensure smooth store operations.
- Drive team discipline, productivity, and adherence to company standards.
- Regularly review team performance and implement improvement plans.
Stakeholder Management
- Collaborate with internal stakeholders such as CST, HR, Legal, and category teams for smooth operations.
- Manage vendor relationships to ensure service quality and operational efficiency.
Experience/Skills/Qualifications Required
- 7-8 years, preferably in Food and Grocery Retail
Competencies
- Store P&L and cost management
- Inventory and stock management
- Basic data analysis (KPIs like ABV, NOB)
- Team handling and leadership
- Customer service and problem-solving
