STORE / ASSISTANT STORE MANAGER & COUTURE / BESPOKE SALES CONSULTANT

Job Title: Store / Assistant Store Manager & Couture / Bespoke Sales Consultant

Employment Type: Full-Time

Location: Kalaghoda, Mumbai

Experience: 2+ years

ABOUT SDS by KUSHAL SHAH

• SDS by KUSHAL SHAH is a men's luxury brand specializing in Prêt, Couture, and Bespoke.
• We focus on refined design aesthetics, craftsmanship, and service, creating a seamless balance between luxury and contemporary style.
• Rooted in an evolving yet timeless design philosophy, our collections reflect a consistent creative vision.
• Our parent company, SHEETAL, has been a pioneer in Indian fashion retail for over 50 years.
• Industry icons such as Hemant Trivedi, Manish Malhotra, and Aki Narula began their creative journeys at SDS before launching their own labels.

KEY RESPONSIBILITIES

1. Store Revenue & Sales Performance

• Drive overall store revenue and ensure achievement of daily, weekly, and monthly targets

• Monitor individual and team sales performance and align with business goals

• Focus on high-value couture and bespoke sales, especially wedding and occasion wear

• Track and improve Average Order Value (AOV) through complete look selling

• Analyse sales data to identify growth opportunities and improve conversions

• Implement strategies to increase walk-ins, conversions, and ticket size

2. Client Engagement & Luxury Experience

• Deliver a highly personalized and premium luxury retail experience to every client

• Build and nurture long-term relationships with strong follow-ups and engagement

• Understand client lifestyles, occasions, and wardrobe requirements in depth

• Personally manage VIP and high-value clients when required

• Ensure seamless end-to-end client journeys—from consultation to final delivery

• Resolve client concerns with professionalism and discretion

3. Couture & Bespoke Sales Leadership

• Lead couture and bespoke sales across the store

• Guide clients through complete journeys—from concept, fabric selection, and styling to delivery

• Drive sales through strong product knowledge, storytelling, and personalization

• Support team in converting high-value clients and closing sales effectively

• Ensure achievement of individual and store-level revenue targets

4. Team Leadership & Performance Management

• Lead, manage, and motivate the sales team to maintain high performance standards

• Conduct daily briefings to align the team on targets, priorities, and client handling

• Monitor individual performance and provide structured feedback and training

• Train team on product knowledge, styling, and luxury client servicing

• Maintain discipline, accountability, and strong team culture

• Ensure adherence to grooming, behavior, and brand service standards

5. Technical Expertise in Menswear & Tailoring

• Maintain in-depth knowledge of menswear categories: sherwanis, bandhgalas, achkans, kurtas, jackets, tuxedos, suits, shirts, and trousers

• Demonstrate strong understanding of garment construction including:

– Collars, lapels, cuffs, plackets, buttons, darts, seams, hems, and closures

– Shirt construction (yokes, pleats, seams)

– Trouser construction (waistbands, pleats, hems, closures, side adjusters)

• Guide both team and clients on silhouette, proportion, structure, and fit

6. Fabric, Embroidery & Craftsmanship Knowledge

• Possess strong expertise in fabrics including composition, weave, texture, and fall

• Understand embroidery techniques, surface ornamentation, and finishing standards

• Advise clients on fabric and design suitability based on occasion and climate

• Stay updated on global textile innovations and craftsmanship trends

7. Measurements, Fittings & Quality Control

• Oversee accurate measurement-taking across all garment categories

• Supervise fittings with a focus on fit, balance, proportion, and comfort

• Provide structured alteration instructions to tailoring teams

• Ensure final garments meet couture-level fit and finishing standards

8. Order Management & Production Coordination

• Ensure complete accuracy in order documentation, measurements, and customization details

• Verify order forms before submission to avoid discrepancies

• Coordinate with design and production teams for timelines and execution

• Track orders from booking to final delivery

• Proactively resolve delays or issues to maintain service excellence

9. Inventory & Stock Management

• Monitor stock movement, availability, and product flow within the store

• Maintain accurate inventory records and tracking systems

• Coordinate with warehouse and backend teams for replenishment

• Prevent stock discrepancies, damages, or losses

• Ensure proper handling and storage of high-value garments

10. Store Operations & SOP Compliance

• Ensure all store operations follow structured SOPs and workflows

• Maintain order trackers, client records, and documentation systems

• Ensure discipline and consistency in daily operations

• Identify gaps in processes and implement improvements

• Ensure smooth coordination between all store functions

11. CRM, Reporting & Client Insights

• Maintain detailed client databases including measurements, preferences, and purchase history

• Track sales performance and generate structured reports

• Analyse client behavior and buying patterns

• Use insights to improve sales strategies and client engagement

12. Visual Merchandising & Store Presentation

• Ensure the store reflects premium luxury standards at all times

• Oversee garment display, merchandising, and product placement

• Maintain cleanliness and presentation across store, trial rooms, and client areas

• Conduct regular quality checks on garments and displays

13. Cross-Functional Coordination

• Work closely with design, production, merchandising, accounts, and backend teams

• Ensure timely communication of client requirements and updates

• Maintain alignment between retail operations and backend execution

• Resolve operational and logistical issues efficiently

14. Brand Representation & Market Awareness

• Act as a brand ambassador reflecting the ethos of SDS by KUSHAL SHAH

• Uphold high standards of grooming, communication, and professionalism

• Stay updated on global and domestic couture trends and designers

• Ensure every interaction reflects refinement, discretion, and excellence

QUALIFICATIONS & PREREQUISITES

• 3–6+ years of experience in luxury retail, couture/bespoke sales, or high-end menswear

• Proven experience in managing teams and driving store revenue

• Strong understanding of garment construction, tailoring, fabrics, and embroidery

• Experience handling high-value clients and delivering personalized service

• Excellent communication, leadership, and interpersonal skills

• Strong organizational and problem-solving abilities

• Ability to manage multiple priorities and client orders simultaneously

• Proficiency in CRM systems, sales tracking tools, and operational processes

• Well-groomed and aligned with luxury brand standards

• Must be based in Mumbai or within a commutable distance to Kalaghoda