Std- Customer Support Manager

3-7 Years

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Job Description

Resolve customer issues efficiently to ensure high customer satisfaction across the service network.
Drive service and spare parts revenue in line with company policies and code of conduct.
Manage key accounts including workshops (dealerships TASS) and State Transport Undertakings (STU).
Provide technical and customer support for automobile, two-wheeler, commercial passenger, heavy engineering, or ancillary products.
Collaborate with cross-functional teams to address customer concerns and implement service improvements.
Monitor and report on service network performance and customer satisfaction metrics.
Uphold company standards, ethical practices, and leadership competencies in all interactions.