Key Responsibilities and Tasks:
Customer Issue Resolution
- Address and resolve technical and service-related customer issues in a timely manner.
- Liaise with dealerships, key accounts (STU), and workshops to ensure customer satisfaction.
Service Revenue and Spare Parts Management
- Drive after-sales revenue through service and spare parts offerings.
- Support dealer/service network in promoting and managing spare parts availability.
Customer Engagement and Support
- Provide technical guidance and product support to customers.
- Ensure proactive follow-up and support for critical accounts.
Data Management and Reporting
- Maintain accurate records of customer issues, service activities, and revenue tracking.
- Prepare analytical reports using Excel and other tools to monitor service performance.
