Job Description
This job is provided by apna.co Role & responsibilities
Oversee and manage service operations
Handle service centers, ensure timely resolution of customer issues, and maintain service quality standards.
Monitor and manage warranty claims, replacements, and escalations. Coordinate with regional service partners,
distributors, and dealers to streamline service processes.
Conduct regular audits of service centers to ensure compliance with company policies.
Track and analyze service performance metrics (TAT, customer satisfaction, cost efficiency).
Manage spares inventory, service logistics, and ensure timely availability of parts.
Train, guide, and supervise service staff to enhance efficiency and customer experience.
Report state-level service performance and highlight improvement areas to management.
Preferable Candidate
6 to 8 years of experience in after-sales service operations, preferably in consumer electronics or related industries
Experience managing service centers, dealer networks, and regional partners
Strong skills in handling customer issues, warranty claims, and escalations
Good understanding of service KPIs like TAT, customer satisfaction, and cost control
Experience in spare parts management, inventory, and service logistics
Strong leadership and team management abilities
Good communication and coordination skills
Analytical mindset with focus on performance improvement
Willingness to travel across the state for service operations
