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IDFC FIRST Bank

State Head-Personal Loan (DSA)

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Job Description

Job Requirements

Role/Job Title: State Head-Personal Loan (DSA)

Business: Retail Banking

Function/ Department: Personal Loan

Place of work: Pan-India

Roles & Responsibilities

  • Lead the State business across SEPL Loan to expand revenue per existing customer
  • Guide distribution of X-sell products ensuring volume scale-up as per the defined targets
  • Partner with the Digital Marketing team to increase customer penetration via digital medium
  • Build and nurture strategic partnerships across key dealers, OEMs, channel/product partners etc. to increase the penetration of entire portfolio
  • Improve the performance & quality of portfolio through regular monitoring and providing recommendations for course correction to the Product and Sales teams
  • Guide the Product team in Business Loan category to provide differentiated offerings and drive business growth
  • Work with business analytics team to identify potential for x-sell

Managerial & Leadership Responsibilities

  • Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
  • Create environment for team to focus on automation and digital enablement to fulfil customer needs holistically
  • Attract & retain best-in class talent to meet Bank's rapid growth targets

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Job ID: 144461729