Position Summary...
Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness; and participating in and supporting community outreach events.
What you'll do...
Team and Position Summary:
Team is looking for a strong Staff Software Engineer who will drive building next generation Walmart suite of products and platform by designing, coding, building, and deploying highly scalable and robust cloud-based solutions. The role is expected to make a difference to the product in terms of the design and contribute towards identifying technical risks and find alternate solutions to various problems. In addition to that, the role also demands to lead, motivate, mentor, and provide ample guidance to the other team members with respect to technical challenges.
As a part of
Contact Center tech team in India that works on building solutions various business functions for multiple Walmart markets, your design and solution will have a significant impact on day-to-day running of Walmart. You will be challenged with unparalleled complex business problems that spans across multiple countries, large number of users and data.
What you'll do:
As Staff Engineer for the team, you will be expected to design, build, test and deploy cutting edge solutions at scale, impacting millions of customers worldwide. Drive design, development, implementation of cloud-based contact center solutions, IVR Solution, Voice Integration, CRM integration, Omnichannel Support Chatbot development etc. You will need to exhibit strong leadership and communication skills to collaborate with
product, engineering and management across different geographic locations
Mentor/coach other engineers in the team to facilitate their development and to provide technical leadership to them. Strong collaboration with developers, product managers and program managers and involve in discovery/design discussions. Learn new and changing technologies and adapt to ensure best software practices and standards. Responsible for ensuring appropriate monitoring, logging, and alerting. Ability to review end to end solution and develop architecture plans designed for scale.
What you'll bring:
Minimum qualifications:
- BE/B Tech or MS/MTech degree in Computer Science or a related technical field
- 11+ years experience Demonstrable experience in Java development, including proficiency in Java EE, Spring Framework, Hibernate, and RESTful web services.
- Should understand how API frameworks works, analyzed for performance, security and scalability and API programing practices.
- Good understanding on Data Structure and algorithm design.
- Knowledge of contact center technologies and protocols, such as IVR, ACD etc
- Strong expertise in the InContact platform, including experience with script development, configuration, and deployment.
- In-depth working knowledge of Speech Recognition and Text-to-Speech applications.
- Skilled in testing and debugging of the IVR application, experience in troubleshooting Voice/Email/chat routing issues.
- Support the integration of Cxone/UserHub technology including screen-pops and omnichannel routing of voice, email and chat via web services
- Experience with cloud technologies, such as Azure, GCP, is a plus.
- Experience with SQL,Azure Blob storage, cosmos db, Kafka streaming, Google pub/sub Conducting performance testing for IVR application and supporting services, involve Vendors and third party tools (example Empirix ,Cyara) Strong web development skills including JSON, XML, HTML, CSS, JavaScript, Vbscripts, Scripting Languages, DHTML
- Additional knowledge:
- Exposure to Docker, Kubernetes will be great. Demonstrated knowledge of Node Js and React JS
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications:Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years experience in software engineering or related area.Option 2: 6 years experience in software engineering or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 2 years experience in software engineering or related area
Primary Location...
Pardhanani Wilshire II, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India R-1660264
