- Apply technical knowledge and problem-solving methodologies with a focus on improving the data and systems running at scale, and ensure end-to-end monitoring of applications.
- Work on software upgrades to modernize infrastructure and eliminate technical debt.
- Troubleshoot customer issues by being a part of the L3 production support rotation.
- Work on bug fixes, features, and upgrades to assist the application development team if needed.
- Improve observability and reliability of the Edge Clinical Workflow platform.
- Consider upstream/downstream data and systems or technical implications.
- Execute making significant decisions for a project consisting of multiple technologies and applications.
- Be a team player and assist other team members as required.
- Adds to the team culture of diversity, equity, inclusion, and respect.
Capabilities and Skills:
- Strong knowledge of one or more infrastructure disciplines such as networking and telephony, observability, site reliability engineering, deployment and integration, scaling, and resiliency.
- Ability to investigate and resolve customer issues by breaking down technical problems and barriers.
- Strong knowledge of networking, transport, and signaling protocols (TCP/IP, UDP, SIP).
- Experience with Cisco Unified Communications Manager (CUCM) is a strong plus.
- Hands-on experience with Terraform or other infrastructure as code technologies.
- Hands-on experience with CI/CD pipelines
- Hands-on experience with GitHub and code reviews
- Hands-on development experience with Java or Kotlin.
- Knowledge of Observability tools is a plus (Datadog, Grafana, Dynatrace, Splunk, etc.).
- Knowledge of SRE best practices.
- Experience working on the support of products/interaction with internal and external customers.
- Ability to multitask and learn new tools and technologies as required.
- Strong communications skills, verbal, written, ability to drive meetings and knowledge sharing sessions to teams.
- Experience with multiple cloud technologies with the ability to operate in and migrate across public and private clouds.
- Strong self-starter with a drive to develop infrastructure and software engineering knowledge in additional domains, tools, and technologies as needed.
- Knowledge of Agile development methodology and hands-on experience with tools like Jira & Confluence.
Minimum and Preferred Qualifications:
- Bachelor s degree in computer science, Engineering, or a related field.
- 4+ years of work experience in technology with hands-on development experience in Java or Kotlin.
- 2+ years of experience on a major public cloud platform (AWS preferred).
- Cisco Networking Certification, like CCNP a strong plus.
