Sr. UX Designer

Job Title

Job Description

Job Title: Sr. UX Designer

About the team: This position is with the Service Experience Design team within the larger family of the award-winning Philips Design community. We shape end-to-end experiences across the customer lifecycle for our healthcare partners, seamlessly weaving the needs of both the front-line staff and behind-the-scenes roles. We are a multi-disciplinary design team combining UX, Service design, and User research to understand the systemic picture, user's journeys, uncover friction, and co-create solutions that can scale across platforms. Our goal is to design with clarity, purpose, and impact - making complex services feel seamless and human.

Who we're looking for: A seasoned Senior UX/Digital Product Designer with deep expertise in Interaction Design, complemented by strong strategic thinking skills. To succeed in this role, you'll need to navigate ambiguity confidently and solve challenges from an end to end perspective. You operate independently and simply take ownership to make things happen in all project phases - delivering results promptly without compromising on excellence! You thrive in complex cross-functional setup, influencing the stakeholders and driving decisions that lead to meaningful outcomes.

Your Role:

. Take end to end ownership of a complex Design project: going beyond the UI, into deep understanding of the product portfolio, ecosystem and user JTBD, workflow.

. Collaborate with stakeholders to challenge the status quo, advocate for user's voice (user research), and drive innovation by balancing business and user context.

. Partner with product and project management teams to define the user requirements, plan the project scope, and set timelines.

. Design future state holistic user workflows through strong understanding of the status-quo (systemic awareness of the Tech architecture, cross-touchpoint interdependencies).

. Create interactive futuristic concept UX prototypes to convince stakeholders of the user and business value. Iterate based on feedback.

. Fluent in using enterprise grade: design language system (the components, icons, visual language etc.).

. Deliver consistent, high-quality UX deliverables and maintaining the design consistency (DLS) standards across the product portfolio.

. Facilitate cross-functional collaboration through workshops, ideation sessions, and design cocreation sessions.

. Actively unblock self to meet project objectives, timelines, and quality. Balance project constraints while maintaining design excellence.

. Document design specs, flows, and patterns for transparent dev hand-off.

. Perform gap analysis: delta between the design and developed versions to guide the dev teams in execution, and product teams for the next backlog.

. Elevate the project impact with clear communication, and story-telling of the design strategy, UX concept and rationale.

. Support the design team growth and development through mentorship and coaching junior UXers. Contribute actively to the global design community with industry knowledge and design expertise.

You're the right fit if:

. Bachelor's / Master's Degree in Interaction Design, User Experience (UX) Design, Product Design, or equivalent Computer Science Engineering or equivalent with min. 10 years of industry experience as UX/Digital Product Designer with deep expertise in Tech Architecture, Dev knowledge

Soft Skills:

. Curiosity, asking insightful questions, active listening, and engaging more deeply with problems (incl. empathy and self-learning)

. Ability to think in systems, deal with ambiguity and translate high complexity into experiential design statements

. Effective communication and Collaboration (willingness to work across swim lanes - incorporating ideas of other functions such as developers, clients, and team members)

Hard skills & Tools:

. UX requirement planning :MS Azure DevOps

. UX architecture, and flows

. Interaction design and UI components using DLS (design language system)

. Prototyping + specs/hand-off (Figma, Figma Make, Figma MCP)

. Accessibility standards (W3C/WCAG)

. Bonus: good understanding of UI technologies (HTML5)

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

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