Execution of Cycle wise presentation on due date, maintain registration details of all LOB, Prepare debit files and send to bank for presentation. Work with bank and payment aggregator to track & trouble shoot failed transactions.
Support audits by maintaining accurate records and adhering to compliance policies.
Handle escalations and resolve customer issues where required.
Prepare and publish daily/weekly MIS and dashboards of Presentation and registration
Key Result Areas:
Key Result Areas
Supporting Actions
Seamless Presentation Process
Ensure timely, accurate, and uninterrupted presentation of repayment mandates (e.g., NACH, e-Mandate, UPI AutoPay) to reduce bounce rates and improve recovery efficiency.
MIS Management
Facilitate the timely and error-free distribution of MIS to all concerned departments
Stake holder management
Engage proactively with both internal and external stakeholders to ensure alignment and smooth coordination
Customer complaints
Maintain customer satisfaction by enforcing process discipline and prioritizing the resolution of customer issues
